Our Philosophy

Rebookü is a leader in its commitment of time and money to the development of better solutions and workflows. What differentiates us is that we are just as committed to investing in our Customer Service team.

What we realized early on is that:

We need FEEDBACK. Without FEEDBACK there is NO Learning, Growth, or Change.

Although we attend the trade shows and make every effort we can to engage with customers, our best and most meaningful engagement happens every day in the form of Customer feedback (other organizations call feedback “complaints”).

As soon as we started embracing this mindset we found Customer feedback to be a gift and the best form of Quality Control, Research & Development, and Marketing.

Our Journey

In 2021 Rebookü realized that to Give and Get the best out of every engagement we needed a new perspective and outside thinking. We partnered with an independent training development company to select a book representing our vision with real-life best practices. We chose the incredible and must-read book “A Complaint is a Gift” to be the heart of our initial efforts to transform our business processes.

This work is always evolving and being fine-tuned but after extensive training and feedback in 2022, we truly believe we are on the right track to offering the best customer experience in our industry.